When making a payment by direct deposit, please reference payment with either:
SURNAME INITIAL and CODE eg. a bulk 10 pass for John Doe would be shown as "DOE J B90"
SURNAME INITIAL and INVOICE NUMBER
This will ensure we can accurately reflect your payment against your membership.
From 1 January 2020, anyone changing from bulk pass to a monthly pass (payable by the first of the month) or starting a program will be invoiced any outstanding fees at a pro-rata bulk pass rate. Any credits remaining when switching from a bulk pass rate to a monthly rate or program will be reinstated once the monthly rate or program has ceased and will expire 90 days after being reinstated.
A monthly pass must be paid by the first of each month.
A $20 late fee will be applied to any outstanding invoices after 14 days from invoice date.
All fees are non-refundable.
Login to your customer portal to view any unpaid invoices and bank details (listed under customer agreements) or email firstname.lastname@example.org .